Our team members are university graduates from top universities across the country, receiving Bachelor degrees in majors such as English and Business Administration. In addition, many of our team members pursue English certificates or second degrees while working at FVL & TPL. All candidates for hire are screened for English proficiency, computer skills, and analytical skills, and successfully pass two in-person interviews.

As an employer dedicated to our team members' ongoing personal and professional development, we provide both voluntary and mandatory continuing education and training for our growing team of BPO professionals. Our managers currently conduct the following training programs on a regular basis:

Ongoing Client Specific Training:

Detailed technical information about client products and services Tutorials on processes and operations of projects Specific software programs and skills needed for project tasks

Ongoing Office Skills Training:

Advanced Microsoft Office Suite Software upgrades and add-ons Business communication

Bi-weekly Leadership Development:

Project management Problem solving Team building Motivation and career development