Background:

An industry leader of specialty education and content solutions was in need of a streamlined contact database and steady source of leads for its sales teams. The client required a high number of fresh, qualified leads as it expanded business to new regions. The client was not satisfied with its existing service provider due to:

 

• Quality and turnaround problems
• Limited resources and lack of reliability during seasonal ramp-ups
• Communication inefficiencies

FVL & TPL's solution:

After learning about the relationship with its existing service provider, FVL & TPL devised metrics in order to address the client's unique concerns. FVL & TPL worked closely with the client to understand the client's sales cycle and how to meet its seasonal needs. FVL & TPL's team of seasoned BPO professionals offered a fast learning curve and seamless integration of processes to supplement the work of its existing provider. FVL & TPL's innovative lead generation techniques and reliable contact management exceeded the client's initial expectations.

Client Benefits:

 

Consistently met all goals and deadlines

• Adapted to seasonal ramp-up and ramp-down schedules
• Improved turnaround times and reduced down-time for sales teams
• Enabled an open communication system to ensure success of projects

After the initial trial, the client terminated its relationship with their previous service provider and retained FVL & TPL exclusively as their BPO partner. Further, the client has added additional projects in order expand to new business areas.