Document Coding

Background:

The client is an industry specific consulting company that provides companies and organizations with targeted statistics to improve their market position. The client wanted to outsource its labor intensive document coding functions in order to focus on core business activities and expand operations to other markets. FVL & TPL was selected as the strategic partner to accomplish this objective.

FVL & TPL's Solution:

The client and FVL & TPL designed a changeover plan to be implemented over a 6 month period. The plan was geared to test if outsourcing specific business processes would be feasible under the client's unique requirements and in anticipation of expansion.

FVL & TPL worked closely with the client to learn its infrastructure and operation and devise a step-by-step training program for FVL & TPL implementation. Over the course of the changeover, FVL & TPL helped the client remove unnecessary spadework and create a virtual assembly line to maximize efficiencies.

Client Benefits:

Improved efficiencies within the targeted period of 6 months
Expanded its business into 2 new international markets
Freed internal staff to do more strategic and core business tasks
Increased competitive advantage through cost reductions

Following the successful 6 month changeover plan, the client retained FVL & TPL's services and mapped out a plan to outsource other functions within its organization.