Background:

An online merchant who sells products on its company website and through auction sites was preparing for high volumes during the Christmas holidays. The merchant chose TPL to to help with increased sales during this busiest period of the year.

TPL's solution:

TPL worked closely with the online merchant to learn their processes for orders. TPL put together a team of seasoned BPO professionals to manage all normal season orders, while mapping out the growth in orders for the season. TPL's team created HTML templates to streamline and enhance their product listings. And, TPL took over inventory to make sure customers received purchases on time.

Client Benefits:

• Improved productivity with dedicated personnel for order processing
• Brought on new product lines for the heavy season
• Created a market analysis on pricing concerns for their products

TPL successfully achieved the client's objective by managing increased orders during the holiday season, and exceeded expectations by helping the online merchant expand its product line. The client has since added additional tasks for TPL to manage.